Before your appointment, we ask that you fill out the forms on our website.
If you are unable to fill out the forms, please call or email us for assistance. completing your intake forms prior to drop off will help for a quick handoff and will ensure we have the time we need to sanitize our work station between each pup. Paying a deposit is now mandatory in order to confirm your appointment. Once you book your appointment at one of our locations, they will either take a deposit over the phone or will advise you to pay it through our online system. If you haven’t already paid a deposit and wish to use our online system – please click HERE
If you prefer to pay over the phone you can call us directly to pay over the phone.
British Columbia:- 604-363-2264
Edmonton:- 780-318-2264
Calgary :- 587-830-2066
If we do not have a confirmed deposit by 3 days before your appointment, unfortunately we will have to cancel and reschedule your dog’s teeth cleaning to a later date and time.
Our late policies are as follows, please ensure you are familiar ahead of your appointment
For drop off: If you are over 10 minutes late, unfortunately we will have to reschedule your cleaning to a later date and time. This is to ensure we have the proper amount of time to sanitize in between each client and to complete your dog’s teeth cleaning. Your deposit will not be refunded in this case.
For pick up: If you are over 10 minutes late we will be implementing a $50.00 late fee. As we do not want to enforce this policy we ask that you arrive on time for pick up to ensure there is no overlap between clients dropping off and picking up. Our staff will advise of your pick up time after we check on your pups teeth. During our initial check our staff will have you wait close by so that they can advise of your pick up time or discuss any areas we may be concerned about. If you are not present (at a daycare facility) please ensure you have access to your phone during your scheduled appointment time so that our staff can reach you if needed.
If you have any questions or concerns regarding our policies ahead of your appointment, please let us know.
